Terms and Conditions - Titan Ladders

Terms and Conditions

Here at Titan Ladders, we appreciate that our customers don’t always have the time or inclination to plough through pages of Terms and Conditions legal jargon and small print. So we have written our Terms and Conditions in plain simple English, in order to make them as easy to understand as possible. If you have any questions regarding our trading terms, please call us on 01531 821779 and we will be happy to clarify any points you are unsure about.

These Terms and Conditions apply to the supply of goods or services from Titan Ladders, to you the customer and by placing an order, you agree to be bound by them. Our Terms and Conditions will take precedence over any terms and conditions supplied or referred to by you the customer. No part of these Terms and Conditions affects your statutory rights as a consumer.

Order Acceptance…

When you place an order, it will be treated as an offer by you to purchase and we reserve the right to accept, or not accept any order at our discretion. Dispatch of your goods will signify our acceptance of your order and will constitute a legally binding contract between us the seller and you the purchaser under these Terms and Conditions.


All pictures and illustrations used on this site are for illustrative purposes only and show or represent the product described as accurately as possible. However, where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative picture which most closely resembles that product.

We endeavour to provide accurate material descriptions, sizes, heights and weights of all our products. However, due to the constant development of the products we supply, we cannot guarantee absolute accuracy and such information should be treated only as a guide.

Prices & Payment…

All prices shown on our website exclude VAT and delivery within the time and geographical restrictions shown. The total price shown in your shopping cart when checking out is the price you will be charged. A full VAT invoice will be emailed to you upon completion of the order process. Please check your email inbox for this receipt as we do not send receipts by post.

Paying for your order is simple, with plenty of options that include credit or debit cards, and the Stripe, Klarna or Paypal payment platforms. Plus, to make it even easier to make a payment, we also accept Apple Pay and Google Pay. A quick click, and done.

All orders must be paid for in full, and payments must be accepted and fully cleared before dispatching any products. Therefore, an extended delivery time must be anticipated for non-instant payment methods. Please contact our sales team on 01531 821779 should you require help or advice when paying for an order.


Once a specific delivery day has been agreed you will be advised by e-mail and we will make every reasonable endeavour to ensure your goods arrive on that day, if you’re not going to be in please respond to the email and advise the delivery company. However, we shall not be held liable for any consequential losses, damages or expenses incurred by you the purchaser or any third party that arise directly or indirectly out of late or non-delivery of your order, or part thereof. Our liability is limited to refunding any surcharges you may have paid for services we were unable to fulfil. We respectfully advise that you should not arrange for contractors, fitters or workmen who require the items in your order to attend the site before your order has arrived and you have checked it thoroughly.

Title and risk of the goods shall be passed to you the purchaser upon delivery, and receipt by our courier of a signed delivery note. Please understand that items ordered and delivered, but refused at the point of delivery for reasons such as “too heavy”, “too long”, “too short” or “not suitable” will only be credited when the item is returned to us by our courier in an undamaged & saleable condition. The cost of the goods will then be credited in full, less the cost of return carriage to our warehouse at a standard rate of £27.50 plus VAT. Some items may incur a re-stocking charge if non-standard. Please, therefore, check all sizes, weights & descriptions carefully prior to ordering.

Returns Policy…

Customers need to notify us as soon as possible of any damages or need to return

If you wish to return an item, you may do so at any time up to 24 hours after receiving the goods* for a full refund. You must inform us in writing by email of your intention to return the goods within this 24 hour period and return the goods unused, undamaged, and in their original packaging. Returned goods must be in a saleable condition, together with the sales receipt, ensuring that the goods are adequately insured during their return journey.

You, the purchaser, will be responsible for returning the item and must make your own arrangements to do so you must also pay all carriage costs unless the returned goods prove defective or faulty through no fault of your own. In such cases, we will refund the return transport costs in full. Only after we receive the returned goods in a saleable condition can we refund the value of the goods in full. Please be aware that refunds can take up to 14 days to be processed and appear in your account.

All Titan Ladder products include a Manufacturer’s Warranty of up to 15 years (see product description for details), this excludes ladders and steps that have been misused, taken apart and used in isolation, and loss of integral parts that ensure its as was when it left the Titan Ladders factory. This warranty excludes re-roping of Trojan products and replacement feet. Return and redelivery fees may apply. Window cleaners are covered for the second and third sections only.

*Please note this applies to standard stock items and not ‘made to order’ products such Trojans’, warehouse steps, trestles, retail steps, stagings, double-side steps etc.

Please check the suitability of these items carefully before ordering as you are unable to return these items.

MADE TO ORDER ITEMS ARE NON-RETURNABLE – they are made specifically for you the customer.

Ladder Storage and General Maintenance

We would always advise that ladders are stored internally where possible. We would advise that all ladders and steps be kept securely and locked away where possible to restrict unauthorised use.


You may cancel your order at any time prior to dispatch by phone or email and quoting your name, address and Titan Ladders order number.